Jaya Casino Privacy Policy — Your Data, Handled With Care

01 Policy Overview

Jaya Casino ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy describes how we collect, use, store, and share personal information in connection with your use of the Jaya Casino website, mobile application, and any related services.

We understand that privacy is important to our players in Bangladesh. You're trusting us with real personal and financial information, and we don't take that lightly. This policy is written in plain language because we believe you should actually understand what you're agreeing to — not just scroll past a wall of legal text.

This policy applies to all personal data collected through the Jaya Casino platform, regardless of how you access it — whether through a desktop browser, mobile browser, or our dedicated app. If you have any questions about anything in this policy, our support team is available 24/7 and will give you a straight answer.

02 Data We Collect

Jaya Casino collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers. Here's a breakdown of what we collect and when:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request (for example, if you provide medical documentation in support of a self-exclusion request).

03 Why We Collect It

Every piece of data Jaya Casino collects has a specific, legitimate purpose. We don't collect data speculatively or "just in case." Here's why we collect what we collect:

• Account Operation — Your name, email, and contact details are needed to create and manage your account, send you important notifications, and verify your identity when you log in.
• Payment Processing — Financial data is required to process deposits and withdrawals securely and to comply with anti-money laundering (AML) regulations.
• Regulatory Compliance — We are required by law to verify the identity and age of all players (Know Your Customer / KYC) and to monitor transactions for suspicious activity.
• Platform Security — Technical data such as IP addresses and device information helps us detect fraud, prevent unauthorised account access, and protect the integrity of our games.
• Responsible Gaming — Usage data helps us identify players who may be showing signs of problem gambling so we can offer appropriate support tools.
• Customer Support — Communication data allows our support team to resolve your queries efficiently and maintain a record of previous interactions.
• Platform Improvement — Aggregated, anonymised usage data helps us understand how players use the platform so we can improve the experience over time.

We will never use your personal data for purposes that are incompatible with the reasons listed above without first obtaining your explicit consent.

04 Who We Share It With

Jaya Casino does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform and comply with our legal obligations, we do share certain data with the following categories of trusted partners:

• Payment Processors — bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your transactions. These providers operate under strict data security standards.
• Identity Verification Providers — Third-party KYC services receive identity documents and verification data to confirm your age and identity as required by regulation.
• Game Providers — Game software providers may receive anonymised session data to support game functionality and RTP auditing. They do not receive your personal identity information.
• Fraud Prevention Services — Security and fraud detection partners may receive technical data such as IP addresses and device fingerprints to help identify and prevent fraudulent activity.
• Regulatory Authorities — We are legally obligated to share certain data with licensing authorities and law enforcement agencies upon valid request. We will always notify you of such requests where we are legally permitted to do so.
• IT Infrastructure Providers — Cloud hosting and data storage providers hold your data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

All third parties who handle your data on our behalf are contractually required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

05 Cookies & Tracking

Jaya Casino uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with our site. A cookie is a small text file stored on your device when you visit a website. Here's how we use them:

• Essential Cookies — These are required for the platform to function. They keep you logged in, remember your preferences, and ensure secure sessions. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics Cookies — We use anonymised analytics data to understand which pages are most visited, how long players spend on the site, and where they encounter problems. This helps us improve the platform.
• Functional Cookies — These remember your language preference, display settings, and other personalisation choices so you don't have to reset them every visit.
• Security Cookies — These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

We do not use advertising or tracking cookies that follow you across other websites. You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Jaya Casino platform.

06 Data Retention

Jaya Casino retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Here's our general approach to data retention:

• Account data is retained for the duration of your account and for a minimum of 5 years after account closure, as required by AML regulations.
• Transaction records are retained for a minimum of 5 years to comply with financial reporting and regulatory requirements.
• Identity verification documents are retained for the period required by our licensing authority, typically 5 years after the end of the business relationship.
• Support communication records are retained for 2 years after the last interaction.
• Technical and usage data is typically retained for 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, it is securely deleted or anonymised in accordance with our data destruction policy. If you request deletion of your account, we will delete all data that we are not legally required to retain and confirm the deletion to you in writing.

07 How We Protect Your Data

Protecting your personal and financial data is one of our highest priorities at Jaya Casino. We implement a layered security approach that includes both technical and organisational measures:

• 256-bit TLS Encryption — All data transmitted between your device and our servers is encrypted using industry-standard TLS encryption, the same technology used by major banks and financial institutions.
• Encrypted Data Storage — Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls — Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All staff with data access undergo regular security training.
• Two-Factor Authentication — We offer two-factor authentication (2FA) for all player accounts and require it for all internal staff accounts with data access.
• Regular Security Audits — Our platform and infrastructure undergo regular independent security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident Response — In the unlikely event of a data breach, we have a documented incident response plan. Affected players will be notified promptly and in accordance with applicable regulations.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your Jaya Casino account and to enable two-factor authentication for maximum protection.

08 Your Rights

As a Jaya Casino player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all requests within 30 days.

09 Minors & Age Policy

Jaya Casino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they are at least 18 years old, and we conduct age verification checks as part of our standard KYC process.

If we discover or are notified that a player under the age of 18 has registered an account, we will immediately suspend the account, delete all associated personal data, and reverse any transactions where possible. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. Jaya Casino supports responsible gaming at every level, and protecting young people is a core part of that commitment.

10 Policy Changes

Jaya Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email and display a prominent notice on the platform before the changes take effect.

Minor updates — such as clarifications or corrections that do not affect your rights — may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you continue to use the Jaya Casino platform after a revised Privacy Policy has taken effect, you are considered to have accepted the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jaya Casino handles your personal data, please don't hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the Jaya Casino platform — look for the chat icon in the bottom corner.
• FAQ: Many common privacy questions are answered in our FAQ section.

We aim to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time, but we will always acknowledge your request promptly and keep you updated on progress.